FAQs

1. Can I purchase a gift card from Mahsa?

Yes, we offer the convenience of the Mahsa GIFT CARD. It's the perfect way to give the gift of choice and ensure your loved ones can find the perfect outfit.

2. What is your return policy?

We do not accept returns or exchanges for change of mind or incorrect sizing. Please review product descriptions and sizing information carefully before purchasing. If you need assistance, feel free to contact us via email at contact@mahsa.com.co or through our social media (@mahsathelabel).

If you receive a faulty or defective item, please contact us within 7 days of receiving your order with your order reference number and clear photos of the defect. All items are inspected and documented before dispatch.

Sale items are final sale and not eligible for return or exchange.

For full details, please visit www.mahsa.com.co/returns.

3. What are your shipping options?

We offer free standard shipping as well ans express. All domestic orders are shipped via Australia Post, and all international express orders are shipped via Australia Post/DHL. Please allow 48 hours for your order to be processed. Please note that online orders are not processed over the weekends or on Australian public holidays.

Domestic Shipping within Australia and United Kingdom?

- Standard: 4-10 business days

- Express: 2-9 business days

International Shipping:

- Standard: 9-21 business days

- Express: 3-10 business days

4. How can I contact MAHSA for online enquiries?

For online enquiries, you can reach us atcontact@mahsa.com.co. Our customer support team is available from Monday to Friday, 8am - 8:30pm AEST.