Shipping policy

At Mahsa The Label, we strive to provide a seamless and efficient delivery experience for our customers. We understand the importance of receiving your order in a timely manner, and we have established the following delivery rules to ensure a smooth process:

Shipping Options: 

• Standard Shipping: For orders within the UK or Australia, we provide an estimated delivery time of between 4 to 10 business days. For international orders, we provide standard shipping with an estimated delivery time of 9-21 business days.
• Express Shipping: If you need your order faster, we offer express shipping at checkout for both domestic and international orders. Express shipping within Australia or the UK typically takes 2-9 business days, while international express orders are delivered within 4-12 business days. More specific delivery times are available to view at checkout.

Processing Time: 

Please allow 48 hours for your order to be processed. Our team works diligently to ensure that your items are carefully packaged and prepared for shipment.        

Please note that online orders are not processed over the weekends or on public holidays.

 Delivery Condition: 

It is important to us that your order arrives in perfect condition. To ensure this, please make sure to provide accurate shipping information at checkout. 

We are not responsible for any delays or issues caused by incorrect or incomplete addresses.

Address confirmation is given on the review & buy page at the checkout section of the site. If this is not noticed until after your order is finalised, please contact via email Admin@mahsathelabel.com.  Please note there may be instances where we are unable to correct or amend your address. 

Delivery Exceptions: 

While we strive to meet our delivery commitments, there may be unforeseen circumstances that could cause delays. These include but are not limited to natural disasters, customs delays, or other external factors beyond our control. In such cases, if you wish to seek compensation for any inconvenience caused, you may wish to contact the courier directly. 

If you have any questions or concerns regarding your delivery, please don't hesitate to contact our customer support team at Admin@mahsathelabel.com. 

Tracking Your Order:

We deeply appreciate your recent purchase and are committed to delivering your order as quickly as possible. 

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery and estimate the expected arrival date.